Valorlife

About Valorlife

Company: Valorlife Lebensversicherungs-Aktiengesellschaft
Headquarter address: Äulestrasse 74, 9490 Vaduz, Liechtenstein
Telephone: +423 399 29 50
Fax: +423 399 29 59
E-mail: info@valorlife.com
Register No: FL-0001.541.267-8
Legal basis: Incorporated on December 23, 1997 Registered
with the Commercial Register of the Principality of Liechtenstein
External auditors: PricewaterhouseCoopers and KPMG
Reinsurer: Hannover RE
Membership: European Economic Area (“EEA”)

Valorlife – Irish branch
Branch address: 15 Harcourt Street, Dublin 2, Ireland
Telephone: +353 1 685 54 02
Fax: +353 1 479 42 42
E-mail: info@valorlife.com
Register No: 906189
Legal basis: Incorporated on June 24, 2009 Registered at the Companies Registration Office in Ireland
Membership: European Union

Contact details Supervising Authority
Finanzmarktaufsicht Liechtenstein (FMA)
Landstrasse 109
P.O. Box 279
9490 Vaduz
Liechtenstein
Telephone: +423 236 73 73
Fax: +423 236 73 74
E-mail: info@fma-li.li

For Dublin:
Central Bank of Ireland
P.O. Box 559
Dame Street
Dublin 2
Republic of Ireland
Telephone: +353 (0)1 224 6000
Fax: +353 (0)1 671 6561
E-mail: enquiries@centralbank.ie
www.centralbank.ie


Data protection legislation


Valorlife Lebensversicherungs-AG Liechtenstein
When applying for an insurance contract with Valorlife, you will provide us with information which will allow us to assess your application and, when you have decided to invest, to administer your contract. In certain circumstances we will have to share this information with other parties which are required for administering and managing your contract: Reinsurers for purposes of risk assessment and reinsurance settlement, the appointed custodian bank, the appointed asset manager, the advising broker elected by you and further possible third parties like auditors, the FMA, and, if required by law, other domestic or foreign authorities. Health data may only be passed on to personal insurance companies or reinsurance companies.

Valorlife has implemented internal rules and guidelines in order to provide access to the information only to people who need to access the information to administer your contract.
Valorlife applies the provisions of the Liechtenstein Data Protection Act of March 14, 2002.
You may have free access to all the information recorded and/ or stored by Valorlife by sending a registered letter to Valorlife and require Valorlife to amend or correct the information. In such case Valorlife will respond to your request within 30 days from receipt of your letter.

Valorlife Ltd (Dublin branch)
When applying for an insurance contract with Valorlife Ltd Dublin branch, you will provide us with information which will allow us to assess your application and, when you have decided to invest, to administer your contract. In certain circumstances we will have to share this information with other parties which are required for administering and managing your contract. Valorlife Ltd Dublin Branch has implemented internal rules and guidelines in order to provide access to the information only to people who need to access the information to administer your contract. Valorlife Ltd, Dublin branch applies the provisions of the Irish Data Protection Act 1988 and the Data Protection (Amendment) Act 2003. You may have free access to all the information recorded and/or stored by Valorlife by sending a registered letter to Valorlife and require Valorlife to amend or correct the information. In such case Valorlife will respond to your request within 40 days from receipt of your letter.

In which languages can you communicate with Valorlife?
You may communicate with Valorlife in the following languages:
German, Italian, English and French.


Valorlife complaints handling


Should a policyholder or beneficiary have cause for complaint about any aspect of the service received from Valorlife, he can send a letter to the head office of Valorlife. Valorlife wants to resolve complaints quickly and professionally in a helpful way to the satisfaction of the policyholder and/ or beneficiaries whenever possible. All complaints are investigated by a responsible company manager, and every effort is made by Valorlife to resolve the issue amicably with the policyholder or beneficiaries. The time taken to resolve a complaint will depend on the complexity of the complaint and the time required for it to be investigated.

Complaints may be addressed by mail indicating the contact details: full name, address and contract number to:

Valorlife AG
Client Service
Äulestrasse 74
9490 Vaduz
Liechtenstein

For our Dublin branch: 
Valorlife Ltd
Client Service
15 Harcourt Street
Dublin 2 
Ireland

We will acknowledge your complaint promptly.

If we cannot reach agreement with the policyholder or beneficiaries, he may refer his complaint to: 

The Financial Market Authority Liechtenstein
Landstrasse 109 
P.O. Box 279
9490 Vaduz
Liechtenstein

For Dublin: 
The Financial Services Ombudsman’s Bureau 
Third Floor, Lincoln House 
Lincoln Place 
Dublin 2 
Ireland

Alternatively the client may file a complaint with the competent authority in his country of residence.

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Data protection