Conflict of interest policy

Valorlife Lebensversicherungs-AG (hereafter “Valorlife”) provides life insurance products designed for demanding clients. These products are made available to clients only by authorised independent professional advisers.

When conducting business, we understand at Valorlife that each party has specific interests which possibly can be conflicting with the interests of the other party or parties.

For Valorlife, integrity is a core value in its relationship with its clients and partners, and in order to prevent, to manage or to remedy such potential conflictual situations, Valorlife has adopted a conflicts of interest policy (the “policy”). The policy sets out a list of identification criteria and a list of processes and measures implemented to prevent or manage situations of possible conflicts of interest which could arise, or address such conflict of interests when they have occurred, between Valorlife, its shareholders and employees and its clients on the one hand or between its different clients on the other hand.

Therefore, the policy allows Valorlife not only to comply with regulatory requirements, but also to promote a culture of integrity and to apply the highest standards of ethical conduct in its relationship with clients.

Valorlife wishes to inform clients about the policy and has therefore summarised its key aspects in this document.

Identification of potential conflicts of interest
The client acknowledges and accepts that Valorlife, or a relevant person, or a person directly or indirectly linked by a relationship of control to Valorlife (a “Third Party”) is entitled to provide services to, or effect transactions with or for the client notwithstanding that Valorlife may have a material interest in, or a conflict of duty with regard to or related to the service or transaction. The client also acknowledges and accepts that Valorlife shall operate in any manner that it deems appropriate in such cases.

Valorlife has identified the following circumstances where a potential conflict of interest may primarily arise when Valorlife or a Third Party provides services in relation to the life insurance contract to the client for example when:

1. Valorlife or a Third Party is likely to make a financial gain, or avoid a financial loss, at the expense of the client.
2. Valorlife or a Third Party has an interest in the outcome of a service provided to the client or of a transaction carried out on behalf of the client, distinct from the client’s interest in that outcome.
3. Valorlife or a Third Party has a financial or other incentive to favour the interest of another client or group of clients over the interests of the client.
4. Valorlife or a Third Party carries on the same business as the client.
5. Valorlife or a Third Party receives or will receive from a person other than the client an inducement in relation to a service provided to the client, in the form of monies, goods or services, other than the standard commission or fee for that service.

Valorlife has in place various procedures and takes a number of specific measures to actively manage potential conflicts of interest and thus to minimise any risk of damage to client interests, including:

1. Organisational provisions, such as the segregation of tasks likely to create conflicts of interest, a remuneration policy preventing profit-sharing directly linked to the success of a specific transaction, procedures relating to personal transactions initiated by its employees or measures in relation to employee training.

2. Information barriers and other provisions aiming to prevent, or restrict to the bare essential, the transfer of sensitive information between persons or entities involved in activities where a conflict of interests may arise.

3. Compulsory ban on Valorlife itself, its directors, its executives and its employees on accepting advantages from entities having significant interests in the underwriting or administration process of a life insurance contract. However, gifts or minor tokens of hospitality of a value lower than the threshold fixed by the policy will not be considered as an advantage in this respect.

4. Physical, electronic and operational information barriers are set up in order to prevent and control the circulation of confidential information between persons who are exposed to conflicts of interest within the organisation, if such circulation of information could harm the interests of one or more clients.

5. Electronic barriers allow, for example only employees in charge of a specific contract to have access to their personal details.

6. Examples of electronic barriers are special electronic security systems and mandatory passwords for obtaining access to certain information.

7. At an operational level, the business areas concerned are managed by different persons who must comply with the joint signature requirements according to internal procedures in order to prevent/limit the possible exercise of an improper influence by one of those directors or employees only.

A temporary departure from these principles is only allowed in exceptional circumstances. Any such departure must be justified and is meticulously supervised. As a result, Valorlife offers services under the agreement regulating the business relationship between Valorlife and the client on the basis of information known only to specific employees responsible for the management of client affairs.

Assessment of situations of conflicts of interests
In cases where all reasonable efforts and measures taken to prevent conflicts of interest are not deemed sufficient to ensure with reasonable confidence that risks of damage to client interests will be prevented, or that these situations of conflicts cannot be managed in order to prevent a risk of damage to the client, Valorlife will consider whether a disclosure is appropriate or whether it is in the client’s best interests to refrain from undertaking business on his behalf.

In certain circumstances Valorlife may disclose to the client, in a durable medium, the general nature and, as the case may be, the source of the conflict of interest, enabling the client to make an informed decision with respect to the service in the context of which the conflict of interest arises.

Where Valorlife considers that the risk of damage to client interests is too substantial, it will refuse to undertake business with the client. Therefore, Valorlife reserves the right in some circumstances to decline to provide services or execute transactions with or for the client directly, in connection with the insurance contract as a consequence of Valorlife’s relationship with other clients, its shareholders or employees. In this event, Valorlife shall not have any disclosure obligations regarding the reasons for its refusal.

Update of the policy
The policy will be updated regularly, taking into account, in particular, changes in legislation.

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